Faziann reliable or not?
Welcome to our FAQ, we are very happy to have you here and as a customer.
We have tried to answer the most common questions.
Shipping and Returns
Below are some common questions about shipping, returns, and exchanges.
Can I return an item?
Yes, within 14 days of receipt. Please refer to our return and exchange policy for more details.
Do you ship internationally?
Yes, we ship to many countries around the world. Please check our shipping page for countries we ship to and estimated delivery times.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. This will allow you to follow the progress of your package until its delivery. There is also a dedicated page on our website where you can track it.
Can I return or exchange a product if I am not satisfied with my purchase?
Yes, we offer a flexible return and exchange policy. Please see our Return and Exchange Policy page for more details.
I made a mistake in my delivery address, can I change it?
No, you will need to cancel your order.
When will I be refunded after a return?
You will be refunded as soon as our team receives your package.
Why was my package delivered in multiple installments?
Depending on product availability from our various suppliers, your order may be delivered in multiple packages, particularly if the items come from different warehouses.
Orders
Below are some of our common ordering questions.
Do I need to create an account to place an order?
No, you can track your order without a customer account.
Can I cancel my order once it has been placed?
You can cancel your order as long as it has not been shipped. Please contact us as soon as possible if you wish to cancel your order.
Can I modify my order after confirming it?
No, it is not possible to do this unless you cancel it.
Where can I track the status of my order?
In your customer account or in your order tracking email.
I received a damaged or defective item, what should I do?
You must contact us, and we will ask for photos of the product in order to evaluate your return request.
What if I receive the wrong product?
Please contact us with your order information so we can verify. We may ask for photos to complete the assessment.
Products
Below are some common questions about our products.
What types of products do you offer?
We're a basketball store first and foremost, and we strive to equip you to express your performance in style on the court. We currently offer a selection of essential basketball gear: shorts, t-shirts, long-sleeved t-shirts, compression t-shirts, and compression socks.
But our universe doesn't stop there, we also offer lifestyle clothing, designed for those who want to combine comfort and style every day, even off the pitch.
Are your products available in multiple sizes/colors?
Yes, you can choose the available sizes and variants directly on each product page.
Are the product photos contractually binding?
Yes, the photos are exactly the product you will receive.
Where can I find more details about a product?
Details of each product are available in the 'In Detail' section of each product page.
Are there care instructions for your products?
Yes, you can find them on the corresponding product page.
Are your products made locally?
Currently, some of our products are manufactured in England, while others come from Asia, particularly China, in order to offer you the best quality at the best price. However, we aim to produce all of our products in France in the near future.
Security and Payments
Below are some of our frequently asked questions about website security.
Is my payment secure?
Yes, payments are completely secure.
What payment methods are accepted?
You can currently pay by credit card or via PayPal.
Is my personal data protected?
Yes, we only use cookies for the operation of the website, they are not used for anything else.
Can I delete my personal data from your site?
Yes, simply contact us and we will delete all your data.