Terms of sale
Governed under French law.
1. Seller Identity
Trade name: Faziann
Legal form: Micro-enterprise
Head office: 3 Rue Gustave Eiffel, 21160 Marsannay-la-Côte, France
SIRET number: 931 807 572 00017
RCS: /
VAT number: /
Email: support@faziann.com
Phone: /
2. Products
2.1 Description: Products are described accurately (photos, technical sheets, composition). Minor variations may occur.
2.2 Availability: Offers are valid while products are visible on the site, subject to stock availability.
3. Prices
3.1 All prices are shown in euros (€), including all taxes (TTC).
3.2 Delivery fees are additional and shown before order confirmation.
3.3 Faziann reserves the right to modify prices at any time. The price charged is the one displayed at the time of order.
4. Orders
4.1 Process: The customer selects products, adds them to the cart, confirms the order, provides requested information, and pays.
4.2 Confirmation: An order confirmation email is sent after the order is validated.
4.3 Refusal: Faziann may refuse an order in case of previous disputes, payment issues, or suspected fraud.
5. Payment
5.1 Methods: Credit card, PayPal, or other secure methods indicated on the site.
5.2 Validation: The order is confirmed after full payment is received.
5.3 Security: Payments are processed via a secure platform. Faziann does not store banking data.
6. Delivery
6.1 Area: Delivery in metropolitan France and zones specified on the site.
6.2 Timeframe: Usually 5 to 14 business days, indicative only.
6.3 Delays: Faziann is not responsible for carrier delays.
6.4 Fees: Specified before order confirmation.
6.5 Issues: Customers must check products upon receipt and report any damage within 48 hours.
7. Right of Withdrawal
7.1 Period: 14 days from receipt to exercise the right of withdrawal.
7.2 Conditions: New, unworn, unwashed products in original packaging.
7.3 Return shipping: Costs borne by the customer unless the product is defective or incorrect.
7.4 Refund: Within 7 to 10 days after receipt of a compliant return.
7.5 Exclusions: Some items (e.g., underwear, personalized products) are excluded for hygiene reasons.
8. Warranties
8.1 Legal warranty of conformity (2 years): Repair, replacement, or refund for defects.
8.2 Hidden defects warranty: Covers non-visible defects at purchase.
8.3 Procedure: Contact support@faziann.com with proof of purchase in case of issues.
9. Liability
Faziann is not liable in cases of force majeure (strikes, disasters, etc.) nor for indirect damages related to product use.
10. Personal Data
Data collected is necessary to process orders and handled according to the Privacy Policy available on the site.
11. Disputes and Applicable Law
11.1 Applicable law: French law.
11.2 Claims: First contact via support@faziann.com.
11.3 Mediation: Consumer mediation may be used.
11.4 Jurisdiction: Courts at Faziann’s registered office are competent.
12. Archiving and Proof
Orders and invoices are archived and can serve as proof in case of dispute.
13. Returns and Right of Withdrawal (Details)
13.1 Refusal conditions: Return refused if product is non-compliant (opened, damaged, used) or deadline exceeded.
13.2 Inspection: Each return is checked. If non-compliant, Faziann may refuse, partially refund, or resend the product.
13.3 Form: Sending the return form does not guarantee acceptance. The customer will be informed by email.
13.4 Evidence: Faziann may keep photos or correspondence in case of dispute.
14. Contact
For any questions or comments regarding these Terms of Use, please contact us at:
- Email : support@faziann.com
Thank you for choosing Faziann. We wish you an excellent shopping experience.
These terms and conditions are effective as of 05/29/2025.