Shipping policy

Governed under French law.

Faziann Company Shipping Policies

Introduction

At Faziann, we are committed to providing you with a pleasant shopping experience, including a fast and reliable shipping process. This shipping policy explains details about our shipping methods, delivery times, shipping fees, and other relevant information.

1. Delivery Areas

We deliver our products throughout mainland France and the French overseas departments and territories (DOM-TOM). If you require delivery to an area not covered, please contact us at support@faziann.com to discuss possible options.

2. Processing Times

- Order Processing: All orders are processed within 1-2 business days after order confirmation. You will receive a confirmation email once your order has been shipped.

- Extended Processing Times: During periods of high order volume (such as holidays or sales), processing may take longer. We will inform you of any potential delays.

3. Shipping Methods and Delivery Times

We offer several shipping options to meet your needs:

Standard Shipping: Estimated delivery time of 5-14 business days

- Delivery times are estimates and may vary depending on destination and weather conditions.

4. Shipping Fees

Shipping fees are calculated based on the destination and weight of your order. Exact fees will be displayed during checkout before you finalize your order. We occasionally offer promotions with reduced or free shipping fees.

5. Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can track your order in real-time via the carrier’s website.

6. Customs and Taxes

For international shipments, customs fees, import taxes, or other charges may apply. These fees are the responsibility of the recipient. We have no control over these fees and cannot predict their amount. Please contact your local customs office for more information.

7. Shipping Issues

- Delivery Delays: While we strive to deliver within the stated timeframes, delays may occur due to unforeseen circumstances. We will notify you of any delays as soon as possible.
- Damaged or Lost Packages: If your package arrives damaged or does not reach its destination, please contact us immediately at support@faziann.com. We will work with the carrier to resolve the issue and, if necessary, arrange a reshipment or refund.

8. Returns and Exchanges

For details about our return and exchange policy, please refer to our Return Policy.

9. Contact

For any questions or concerns regarding our shipping policy, please contact us at: support@faziann.com

Conclusion

At Faziann, we are committed to ensuring your order reaches you quickly and in good condition. We appreciate your trust and will do our best to guarantee a hassle-free delivery.

This shipping policy is effective as of 05/29/2025.